Repair Form

Repair Form

  • For all your repairs, please download and complete the Repair Form with all details filled in, and include a copy with your parcel. Please ensure your email address is clearly marked, as this is where the quote will be sent to.
  • Place your Handpiece Hotline Account Number on the paperwork and/or your Henry Schein Account Number.
  • If it is small equipment you’re sending in (curing lights, apex locators, etc), please ensure all power cables, charging docks and relevant accessories are sent with it, so we may test full functionality of your equipment.
  • All items MUST be sterilised before dispatch. If your items cannot be autoclaved, please ensure all parts are cleaned of any contamination. Any items received deemed contaminated will be returned unassessed immediately. If you are unsure how to decontaminate your equipment, please contact us or the manufacturer to confirm.
  • If you believe it is a Warranty Issue – please include a copy of your Henry Schein Invoice for our Technicians to assess. Failure to include this will result in delays in assessing your claim.

Post Satchels, Envelopes & Small Items to:


ATTN: Handpiece Hotline
Locked Bag 5045
Australia Post Business Centre
10 Ralph Street


Send Couriers, Cartons & Large Items to:

(ALL ITEMS LARGER THAN 30cmx22cmx30cm)

ATTN: Handpiece Hotline
Henry Schein
Warehouse “A”
21-25 Interchange Drive


Once our technicians have assessed your handpiece/small equipment, a quotation will be emailed for approval (unless warranty repair or prior pre-approval has been authorised, whereby repairs will commence as soon as possible).

Should you have any questions, please do not hesitate to contact us at your convenience.