Repair Form

Repairs For All Other Customers

  • For all your repairs, please download and complete the Repair Form with all details filled in, and include a copy with your parcel. Please ensure your email address is clearly marked, as this is where the quote will be sent to.
  • Place your Handpiece Hotline Account Number on the paperwork and/or your Henry Schein Account Number.
  • If it is small equipment you’re sending in (curing lights, apex locators, etc), please ensure all power cables, charging docks and relevant accessories are sent with it, so we may test full functionality of your equipment.
  • All items MUST be sterilised before dispatch. If your items cannot be autoclaved, please ensure all parts are cleaned of any contamination. Any items received deemed contaminated will be returned unassessed immediately. If you are unsure how to decontaminate your equipment, please contact us or the manufacturer to confirm.
  • If you believe it is a Warranty Issue – please include a copy of your Henry Schein Invoice for our Technicians to assess. Failure to include this will result in delays in assessing your claim.
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Free Reply Paid Pack

Fill out the form on the left, to request a FREE reply paid pack. Post bag to Locked Bag 5045, Australia Post Business Centre, 10 Ralph Street Alexandria, NSW 2015

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No Obligation Quote

Once we receive your handpiece, we will assess the work needed to service/repair your handpiece, and diagnose any issues before sending through a quote.

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24 -48 Hour Repair/Service

Turnaround times are 24 to 48 hours and you can track repair progress on-line 24 hours a day. Most high speeds are repaired the same day.

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Delivery

After quality testing we deliver your item back to you via Courier.

    Request FREE Delivery Reply Paid Pack