Book Repairs & Pickup

Online Booking Information

We have created a new, fully digital booking process for all handpieces and small equipment repairs.

Before you book:

• Please ensure your contact information and account numbers are correct, as this is where your confirmation and quote will be sent to.
• If you are sending in small equipment (curing lights, apex locators, etc.), please ensure all power cables, charging docks and relevant accessories are included so we may test full functionality of your equipment.
• All items must be sterilised before dispatch. If your items cannot be autoclaved, please ensure all parts are cleaned of any contamination. Any items received deemed contaminated will be returned unassessed immediately. If you are unsure how to decontaminate your equipment, please contact us or the manufacturer to confirm.
• If you believe it is a warranty issue, please ensure your Henry Schein invoice number is correctly inputted for our technicians to assess. Failure to include this will result in delays in assessing your claim.