Book A Pickup

Important Repair Information

  • For all repairs, please complete and include the Repair Form with all details filled in. Please ensure your email address is clearly marked, as this is where the quote will be sent to.
  • Place your Handpiece Hotline Account Number on the paperwork and/or your Henry Schein Account Number.
  • If you are sending in small equipment (curing lights, apex locators, etc.), please ensure all power cables, charging docks and relevant accessories are included so we may test full functionality of your equipment.
  • All items must be sterilised before dispatch. If your items cannot be autoclaved, please ensure all parts are cleaned of any contamination. Any items received deemed contaminated will be returned unassessed immediately. If you are unsure how to decontaminate your equipment, please contact us or the manufacturer to confirm.
  • If you believe it is a warranty issue, please include a copy of your Henry Schein Invoice for our Technicians to assess. Failure to include this will result in delays in assessing your claim.

Book A Pickup in Four Easy Steps

Step 1
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Book a Pickup

Fill out the form below to request a pick up service to your premise. Our team will be in touch with your booking details once it has been processed.

Step 2
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No Obligation Quote

Once we receive your handpiece, we will assess the work needed to service/repair your handpiece, and diagnose any issues before sending through a quote.

Step 3
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24 -48 Hour Repair/Service

Turnaround times are 24 to 48 hours and you can track repair progress on-line 24 hours a day. Most high speeds are repaired the same day.

Step 4
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After quality testing we deliver your item back to you via courier.

    Book a Pickup